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Mon - Thu 10am - 7pm
Fri - Sat 10am - 6pm
Sun 11am - 5pm
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Mon - Sat 7:30am - 6pm
Sun Closed
Dealership hours of operation
Mon - Sun 11am - 5pm
Dealership hours of operation
Mon - Sun Closed
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Frequently Asked Questions (FAQs) For Audi

1. What is an E-Reservation?

Your eReservation Fee gives you the opportunity to be one of the first to purchase a new, high-demand Audi. You may choose to apply the eReservation Fee to the purchase of your new Audi.

Payment of an eReservation Fee does not constitute an agreement for purchase or down-payment of an Audi nor does it guarantee a vehicle, placement in an order queue or delivery of a vehicle within a specific time.


2. What promotions are currently happening at Audi Richmond?

Please check our Specials page to see all of our monthly promotions!


3. What is covered in Audi Roadside assistance?

The Audi 24-Hour Roadside Assistance Program is one of the most comprehensive owner privileges Audi offers and includes the following services:

• In the event of a disablement or collision, towing to the nearest authorized Audi dealership, authorized service facility or your preferred authorized Audi dealership within 50 km
• Battery jump start
• Flat tire service
• Lock-out service
• Fuel delivery service
• Emergency extrication service
• Trip interruption assistance
• e-tron only: Out-of-charge towing service (up to 10 events per year)

Dial: 1-800-411-9988


4. Where can I review the safety ratings for my Audi vehicle?

Visit Insurance Institute for Highway Safety (IIHS) to see your vehicle safety rating.

The Insurance Institute for Highway Safety (IIHS) is an independent, nonprofit scientific and educational organization dedicated to reducing the losses — deaths, injuries and property damage — from motor vehicle crashes.


5. How Do I Connect CarPlay With My iPhone?

• Make sure that you're in an area that supports CarPlay and that your car supports CarPlay.
• Start your car, then make sure that Siri is on.
• Connect your iPhone to your car:
• If your car supports CarPlay via USB cable, plug your iPhone into the USB port in your car. The USB port might be labeled with a CarPlay icon or a smartphone icon.
• If your car supports wireless CarPlay, press and hold the voice-command button on your steering wheel. Make sure that your stereo is in wireless or Bluetooth mode. Then on your iPhone, go to Settings > General > CarPlay, tap Available cars, then select your car. Check your car manual for more information.

If CarPlay doesn't work like you expect, make sure that your iPhone has the latest version of iOS. After your iPhone is updated, follow these steps—checking CarPlay after each step:

• If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
• Restart your iPhone and your car. 
• Make sure that Siri is on.
• If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
• Go to Settings > General > CarPlay, and tap Forget This Car.
• Check your connection:
• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
• If you have a wireless connection, enable AirPlane Mode by going to Settings > Airplane Mode. Don't enable Airplane Mode from Control Center.


6. Where can I find genuine Audi clothing or merchandise?

We can carry Audi clothing or merchandise at Audi Richmond. See store for details!


7. Lease or finance an Audi? Which option is better?

It depends on what you are looking for. Both financing and leasing options have their benefits and it’s up to the customer to determine which option is the best for them.

Benefits of Leasing an Audi

• Payments over set term
• Lower payments
• Return vehicle for new Audi
• Purchase at predetermined price

Benefits of Financing an Audi

• Purchase over set term
• Monthly or biweekly payments
• Own vehicle outright


If you want to find a payment option most suitable for you, please contact us and speak with one of our specialists.


8. How does Audi Financial Services work?

Audi Finance can help you plot the right course for your next vehicle purchase or lease. Learn more below about our range of finance products and services to find a package that best suits you. Ensure your new investment is protected with Audi After care, or upgrade from your existing Audi with the myNext Audi program.


9. Does Audi Richmond Carry Genuine OEM Audi Parts?

We sure do! Check out our Genuine OEM Audi parts specials.

  1. Are prices on Audi parts competitive?
  2. Do aftermarket parts can work effectively for my Audi?
  3. What kind of car service does Audi (Dealership provide)?


10. Is There Warranty For Certified Pre-Owned Audi Vehicles?

Every Audi Certified :plus vehicle passes more than 300 checkpoints, including:

• 114 exterior checkpoints
• 98 interior checkpoints
• 38 engine checkpoints
• 39 undercarriage checkpoints
• 17 road test checkpoints


More, every Audi Certified :plus vehicle is backed by first-rate service and support, including:

• Coverage for up to five years or up to 100,000 km from the original in-service date
• The balance of the original 12-year Corrosion Perforation Limited Warranty


Additional Benefits.

• 7 day/500 km Exchange Privilege
• Carfax Canada Vehicle History Report
• 24/7 Roadside Assistance with Trip Interruption
• Customer service support


11. Is There Warranty For Tires On New Audi Vehicles?

Tire warranty is covered by the manufacturer. Contact us if you have any questions about your tire warranty.


12. What Does The Warranty Cover For My New Audi?

Audi provides New Vehicle Limited Warranty coverage for your vehicle. The warranty duration is 4 years or 80,000 km from your vehicle’s in-service date, whichever comes first, and covers defects in material and workmanship.

For more information about warranty for your new Audi, please Contact us and one of our Audi specialists will be more than happy to help.