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I had a Great impressive experience with Audi of Richmond. Ann and Service advisor Eric are very helpful with excellent customer service. The technician is knowledgeable and have my 00 A4 repaired perfectly! I also have to Thank You the gentlemen at Parts Department for going above and beyond and getting the obsolete parts for my car. I will not take my car to anywhere else. I highly recommend this dealership.
3 weeks ago
This was our first time visiting this dealership - wow what an experience. My son and I were greeted by Tony the manager who took the time to make us feel comfortable before introducing us to Dylan Hanna (sales specialist) who was equally awesome. Very knowledgeable, courteous and helped us in every way with zero pressure or “sales tactics” if you are looking for a new or used vehicle. This should be your first stop! Period.
a month ago
The Richmond Audi location has the best customer service hands down. My service advisor, Jeff, is fantastic. Super friendly, knowledgeable and genuinely looks out for my best interest. He consistently goes above and beyond and I'm always impressed with how professional and honest he is, providing proactive advice and recommendations that I appreciate. They definitely have a client centred service model. If you need anything Audi, I strongly recommend the Richmond Audi - best decision you'll make. You won't be disappointed.
a month ago
I recently purchased a new vehicle from Audi Richmond and it was the best new car buying experience I have ever had (and I have purchased quite a few vehicles over the years). Jerry was an awesome sales person - detailed, not pushy and very helpful. He helped with every request and went above any beyond (and continued to follow up to ensure I was happy afterwards). I was impressed by how everyone appears to work as a team which hasn't been my experience with other dealerships (my experience with Porsche Vancouver was far inferior). Jerry even spoke highly of the other sales staff and mentioned how they all 'help each other out' which is a refreshing departure from the norm in the industry. I was also really impressed with the tech demo from Jim when I took delivery - his knowledge and passion were very evident. Highly recommend Audi Richmond.
2 months ago
Great customer service at this Audi location! From the front reception to the back end management staff. If you visit here to pick up a new vehicle or have any car related inquiries, ask for Jerry! He is an expert in his field and he knows Audi vehicles down to the simplest detail. He pays great attention to detail and goes the extra mile to ensure his clients are taken care of. No matter what your car needs are, Jerry will make sure he finds a way to make it happen! You can truly tell Jerry operates his day-to-day work with a client-focused model of service. Their service department is great too. Specifically, Jeff was amazing to deal with. Explained everything in detail and hustled hard to make things happen for me the same day. Overall, I am so happy with the service I received here! If you need to go to Audi for anything, go to the Richmond location… can’t say it enough, I highly recommend it!
2 months ago
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