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Driving a US car in Canada when an emergency occurred. I talked to service advisor Eric who was exceptional and said I could bring it in right away. He said they would need a few hours but that it would be ready by the end of the day. Before the end of the day I received a text from him that it was ready. I said I’d pick it up the next morning. When I picked it up I was greeted by Roland who was outstanding. Everything was ready including a complimentary health inspection and wash. Even when I drove off and couldn’t figure out how to get a red light on the screen off and thought it was a service alert and went back. Roland went out of his way to help me and Eric checked and showed me it was simply that I had not used that menu before. Both were courteous throughout. I never met Jordan but he was the name on my receipt as the tech so wish to acknowledge him as well as whoever washed my vehicle so carefully. Overall my experience here was most excellent. Five star customer service thank you.
a month ago
Michael was great! He helped me buy my dream car, and the process couldn't have been easier. Michael had a great personality, very knowledgeable, and was able to give a great deal on my purchase. Highly recommend asking for Michael when you're looking for the next vehicle at Audi Richmond.
3 months ago
I had a Great impressive experience with Audi of Richmond. Ann and Service advisor Eric are very helpful with excellent customer service. The technician is knowledgeable and have my 00 A4 repaired perfectly! I also have to Thank You the gentlemen at Parts Department for going above and beyond and getting the obsolete parts for my car. I will not take my car to anywhere else. I highly recommend this dealership.
9 months ago
The Richmond Audi location has the best customer service hands down. My service advisor, Jeff, is fantastic. Super friendly, knowledgeable and genuinely looks out for my best interest. He consistently goes above and beyond and I'm always impressed with how professional and honest he is, providing proactive advice and recommendations that I appreciate. They definitely have a client centred service model. If you need anything Audi, I strongly recommend the Richmond Audi - best decision you'll make. You won't be disappointed.
10 months ago
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