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Very grateful to have met Dylan from sales. What a friendly guy! He went above and beyond to find a vehicle with all the features I wanted. The wait was worth it. Also thank you for fulfilling my requests and being my handy man with installing my roof racks ! Tharsan at service department is also wonderful! During times I did not expect a call, he did so to follow up on my car issues, and again before the holidays to ensure everything is fine. Richmond Audi is lucky to have you two! Thanks again! :)
a week ago
I bought an used Audi S5 a couple of months ago and recently found some oil leaking problems, I decided to go to Audi Richmond for inspection on October 1st. The Audi service adviser was Eric Wang from the maintenance department. I am impressed with a detailed shop arrival record including the mileage and the car body photos of the four sides. I have a secure feeling about Audi handling of my car. At noon the next day, he explained to me a clear picture of the inspection process and I have confident with their repair service. So I agreed to leave the car for further inspection and correction. The repair process is long and difficult. I hope they could go down to find the real problem. Mr. Eric Wang gave me all the true information and explanations with photos so that I can understand how the car is going to be repaired. After waiting for the parts for two weeks, he told me the car has been repaired and tested, but there are still problems. I am very grateful to the Audi maintenance team for their hard work and professionalism. They tested repeatedly and finally succeeded. I am so happy to see my car on the road. I once took the car to another shop for repairs, but they couldn’t find the real problem. So I decided to go to Audi. The service teams are so technical and professional and yes they found and fixed the problem. I got the most reassuring service. The car repair took a month. Now back home. After a week of trial, everything was normal. The original problem has been solved. I feel that the car is healthy and safe to drive. I am very grateful to Eric Wang/Amanda/Ryan Lee, as well as the repair technicians., A big thank you!! and finally I will share this experience with my family and friends about Audi Richmond’s superb service.
a month ago
I wanted to share my great experience on the journey to my very first Audi vehicle. As I walked into the Audi of Richmond dealership, Sabrina greeted me with a warm and welcoming smile. Initially, I talked through our wish list, when Sabrina demonstrated a vast knowledge of the different models, options and the available packages Audi has to offer. This provided me the assurance of the direction I was taking, what I was looking for and confidence that I am in the right place. Throughout the test drive, Sabrina pointed out with high exemplary facts of all the technical features the car has to offer. Sabrina did a fantastic job throughout the whole process with true professionalism. I feel very strongly about the Audi brand and have much more respect for the employment choices they make to represent the brand - it makes the world of difference! I would not hesitate to recommend the brand and the Audi of Richmond dealership, specifically, Sabrina.
3 months ago
I had a Great impressive experience with Audi of Richmond. Ann and Service advisor Eric are very helpful with excellent customer service. The technician is knowledgeable and have my 00 A4 repaired perfectly! I also have to Thank You the gentlemen at Parts Department for going above and beyond and getting the obsolete parts for my car. I will not take my car to anywhere else. I highly recommend this dealership.
a year ago
The Richmond Audi location has the best customer service hands down. My service advisor, Jeff, is fantastic. Super friendly, knowledgeable and genuinely looks out for my best interest. He consistently goes above and beyond and I'm always impressed with how professional and honest he is, providing proactive advice and recommendations that I appreciate. They definitely have a client centred service model. If you need anything Audi, I strongly recommend the Richmond Audi - best decision you'll make. You won't be disappointed.
a year ago
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