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Fri - Sat 9am - 6pm
Sun 11am - 5pm
Mon - Sat 7:30am - 6pm
Sun closed
Mon - Thu 9am - 9pm
Fri - Sat 9am - 6pm
Sun 11am - 5pm
Mon - Sat 7:30am - 6pm
Sun closed
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Customer Reviews

When you're getting the best dealership experience around you want to tell people. We welcome you to submit your own stories or read our own.

Amazing service received buying Q3 last week. Special Thank you for Alfred who patiently and professionally took his time to help me to choose my new car. Thank you so much Cherry, Mary, Sunny and all the great Richmond Audi Team!

Nataliya Vostretsova

in the last week

Came in today to service my wife’s A4. We came in a bit early for our appointment but the wait did not take long (make sure to come at the time of your appointment not earlier or later, expect to wait if that’s the case). They have an amazing coffee machine and other optional beverages like water and tea when waiting or leaving ;). Our service advisor Tharsan definitely took care of us. Besides me yapping away he got us in and out to enjoy our day. When we got back he had our vehicle outside ready for us and had it nice and shiny. Since we got the Audi care it didn’t cost us a thing for our service. Definitely coming back for this kind of quality of service!

Ronald B

3 weeks ago

My wife and I had the smoothest vehicle buying experience of our lifetime at Richmond Audi. There was zero wait time when moving between departments. From Deep in financing to Nancy in the delivery bay, we can’t say enough about how great the entire staff were. Thanks again Richmond Audi 🙏🏼

Purchased a vehicle with the help of Ricky, a very patient and helpful rep. I highly recommend Ricky for all your Audi needs. He went over all the options that I had, and answered all my questions even on his day off. I really appreciate Ricky and the team at Audi for doing their best to help me get the vehicle of my choice. Although it took a while for me to drive away with my vehicle due to it being the long weekend and my car needed one last inspection, they kept me updated and were always there to address any concerns that I had. Great staff, really good first impression.

Anna C

a month ago

Ryan Lee from service department was very friendly and helpful. The shuttle service is very limited. It was very nice that they could accommodate to my schedule. But I highly recommend that they should have at least one more shuttle car as a back up especially during the rush hours.

ANGEL CHEN

a month ago

I bought the Audi car and drove it for a month. I got a nail in the tire. I went to Audi for maintenance. Cam Leclerc was very professional, very fast and very cordial in helping me solve all the problems. It was the best and the best service personnel I met. I would like to express my sincere thanks to him.

I just brought my car in for service recently and I was helped by Tharsan Shanmugadhas. He was great, very friendly, approachable and there were a few things that came up after the diagnostic of the car, he kept me fully updated every step of the way. He has always been very courteous from the minute i brought my car in. Today I went to pick up my Audi A3 with my 2 young children and i ran into Victor Cheng . Victor has helped me during my previous car service appointment. He greeted me warmly and he was amazing with my children. I just want to express my gratitude to everyone in Audi Richmond. I have not had one bad experience since i got my A3, from my sales person Andrey (best sales person ever) to the service department. I am beyond satisfied and very grateful to be driving my A3. Thank you . I hope you can pass this message along to Andrey, Victor Cheng and Tharsan. My sincere appreciate to everyone. Margaret Wong

Wow Tracy was amazing. Getting everything ready for us👍

Can’t say enough great things about our experience! Our salesman, Dylan, went out of his way to ensure every last detail was handled with the purchase of our Q5. Our product specialist, Lynn, was also amazing. Thanks all!!

Five stars

Wish I could give sales person, ASHLEY YIU, 100 stars! Exceptional customer service by Ashley. She was very patient and professional along the way. Our test drive with her was phenomenal. She was very knowledgeable about the product. My family is very happy with your services and professionalism. Great job Ashley!

Love the new location it looks amazing! Very spacious and clean looking.Sorry almost forgot friendly too!

The new place is superb👍 Nice cars & people around 😉

Another Happy Customer

These guys are the best, by a long shot. Super professional, very knowledgeable, and of course the car is awesome. I can't say enough good about this place.

Another Happy Customer

Another Happy Customer

Out of all the Audi locations in the lower mainland, this has truly been the best! Jerry at the Richmond location has been very informative and helpful and had gone above and beyond with his expertise and customer service.

Another Happy Customer

Thank you Dave and Jiao. The service you provided us was first class, just like all cowell dealerships. Purchased my first Audi at cowell and glad I am back for the second one.

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