Logo
Mon - Thu 9am - 8pm
Fri - Sat 9am - 6pm
Sun 11am - 5pm
Mon - Sat 7:30am - 6pm
Sun closed
Mon - Thu 9am - 8pm
Fri - Sat 9am - 6pm
Sun 11am - 5pm
Mon - Sat 7:30am - 6pm
Sun closed
Mobile Logo

Customer Reviews

When you're getting the best dealership experience around you want to tell people. We welcome you to submit your own stories or read our own.

One of the best dealerships in town. Love Tony(GSM) Jerry and Roy(sales). True professional sales team. We purchased 2 vehicles in 3 months and both experiences were 10/10. If you are looking for an Audi this is the place to purchase it.

Milad ES

in the last week

I normally don't write reviews about businesses but i felt compelled to do so regarding my experience with Audi of Richmond. From the moment my wife and i entered their stunning new facility we were treated with respect and top notch service. We were looking for a used car, we found one they had online and called to make sure it was there. We spoke to Diana Kim and she met us at the front once we arrived. We were looking at a used Mercedes Benz and wanted to trade in our Dodge Durango as we were downsizing. We had a look at the car, did our test drive and went upstairs to write up a deal. Jordan Rasmussen was the sales manager that helped us with the deal. He and Diana worked diligently to write up a deal. Once presented with the offer we gladly accepted. The offer was fair and well in line with what we though a trade and purchase should be. We returned a couple days later to pick up our car. The entire experience from start to finish was exceptional. I called Jordan and told him it was the best experience we have ever had purchasing a vehicle. We would HIGHLY recommend Audi of Richmond as a place to do business with. The next vehicle we buy, we will gladly return to Audi of Richmond. Thank you Jordan and Diana for making our purchase a pleasant experience.

Liam Mostrenko

in the last week

Was shopping for a new family car, and checked out other makes then finally made decision to purchase Audi because of the relatively lower price compared to Mercedes and BMW plus significant incentives of their promo event. At the beginning of our car shopping, we visited Audi Richmond just to see Q5 and Wilson welcomed us there. After having a short conversation, we left because we wanted to check out other makes on that day. The reason Wilson impresses us the most is his honesty and sincerity. Always ready to help us even we wanted to see the car on his day off, and never pushed us to make any decision. He was patient and knowledgeable. He understood our budget and was able to give us good choices. He picked us up on our car delivery date which was a nice gesture. We ended up buying a 2019 Q5 demo, and were content with the massive discount and mint condition of this vehicle. We also visited another Audi dealership in DT Vancouver just for comparison but had a bad experience there because the sales we met with was very pushy and didn't understand our needs and kept asking inappropriate private questions, plus the whole atmosphere there and the layout of the store was unpleasant. We like the experience at Audi Richmond is because everyone seems friendly, and their dealership is huge, bright, has tons of cars on display and best of all, their pricing strategy is transparent, so needless to haggle over small discounts. They make their best offer, you can take it or leave it. Overall, we are very satisfied with the whole shopping experience at Audi Richmond so I wanted to leave this review and share my experience. In addition, I think Richmond Auto Mall is a nice place to shop for cars because it's so easy to compare all your options in one place in a single day. Thank you Wilson, keep up the good job!

Henry Chen

a month ago

Terrific experience buying from Jerry Chi at Audi of Richmond. Located in Calgary, I was unable to see the vehicle in person but Jerry made sure to capture photos of any deficiency and make me aware of it. He even picked me up at the airport when I flew in! The car was exactly how Jerry portrayed it to be, but did have a few missing components that he not only ordered for me, but personally delivered to my hotel at 9pm and installed. Definitely go see Jerry Chi for your next Audi purchase!!!

Alex R.

a month ago

My wife and I had the smoothest vehicle buying experience of our lifetime at Richmond Audi. There was zero wait time when moving between departments. From Deep in financing to Nancy in the delivery bay, we can’t say enough about how great the entire staff were. Thanks again Richmond Audi 🙏🏼

I bought the Audi car and drove it for a month. I got a nail in the tire. I went to Audi for maintenance. Cam Leclerc was very professional, very fast and very cordial in helping me solve all the problems. It was the best and the best service personnel I met. I would like to express my sincere thanks to him.

I just brought my car in for service recently and I was helped by Tharsan Shanmugadhas. He was great, very friendly, approachable and there were a few things that came up after the diagnostic of the car, he kept me fully updated every step of the way. He has always been very courteous from the minute i brought my car in. Today I went to pick up my Audi A3 with my 2 young children and i ran into Victor Cheng . Victor has helped me during my previous car service appointment. He greeted me warmly and he was amazing with my children. I just want to express my gratitude to everyone in Audi Richmond. I have not had one bad experience since i got my A3, from my sales person Andrey (best sales person ever) to the service department. I am beyond satisfied and very grateful to be driving my A3. Thank you . I hope you can pass this message along to Andrey, Victor Cheng and Tharsan. My sincere appreciate to everyone. Margaret Wong

Wow Tracy was amazing. Getting everything ready for us👍

Can’t say enough great things about our experience! Our salesman, Dylan, went out of his way to ensure every last detail was handled with the purchase of our Q5. Our product specialist, Lynn, was also amazing. Thanks all!!

Five stars

Wish I could give sales person, ASHLEY YIU, 100 stars! Exceptional customer service by Ashley. She was very patient and professional along the way. Our test drive with her was phenomenal. She was very knowledgeable about the product. My family is very happy with your services and professionalism. Great job Ashley!

Love the new location it looks amazing! Very spacious and clean looking.Sorry almost forgot friendly too!

The new place is superb👍 Nice cars & people around 😉

Another Happy Customer

These guys are the best, by a long shot. Super professional, very knowledgeable, and of course the car is awesome. I can't say enough good about this place.

Another Happy Customer

Another Happy Customer

Out of all the Audi locations in the lower mainland, this has truly been the best! Jerry at the Richmond location has been very informative and helpful and had gone above and beyond with his expertise and customer service.

Another Happy Customer

Thank you Dave and Jiao. The service you provided us was first class, just like all cowell dealerships. Purchased my first Audi at cowell and glad I am back for the second one.

How Did We Do?

Review Us

Write Your Review