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Customer Reviews

When you're getting the best dealership experience around you want to tell people. We welcome you to submit your own stories or read our own.

Recently picked up my new Audi A5 from Ricky and Michael at Richmond Audi. Very excited with the new car. Both sales associates were very professional and helpful with the entire process, especially that I was out of town through most of this! I am very well satisfied and would highly recommend my friends and family whose looking for a new Audi car.

ken wu

a month ago

I have to say that my salesperson Dylan Hanna, and the Richmond Audi team really went above and beyond on my recent purchase. From the first inquiry to the actual delivery, Dylan kept in great communication, was very up front, and I feel I got a good deal and excellent service. Professionalism would be the best description. Much appreciated. Thank you Dylan!! Greg Thompson

Greg Thompson

a month ago

I recently purchased my second Audi from Audi of Richmond and had one of the best experiences I have ever had purchasing a vehicle. Dylan Hanna, Audi Sales Associate, was extremely knowledgeable, attentive and immediately understood our needs. He specifically went out of his way to ensure that we received the highest level of Audi Customer Service that one would expect when purchasing a new vehicle. He was available at our convenience and assured us that all the details were taken care of. His after care service has also been exemplary and he should be used as a model for all sales associates moving forward. Audi of Richmond has been really great to work with and I appreciate all the effort and time they have dedicated to servicing our vehicles and ensuring that we are satisfied customers.

Brent Savard

2 months ago

I just leased a new vehicle from Audi Richmond and had a fantastic experience. Not only was our sales person Marco Dominguez top notch, we also got to meet senior members of the sales team who were very accommodating and provided us with fantastic customer service. We loved the fact they weren't doing the 'hard sell' and paid close attention to what we needed in terms of a new family vehicle. Their bright and airy show room is fabulous and a great way to browse around for a new vehicle out of the elements. Small touches like complimentary cappuccino/coffee, bowls of candy and attentive front reception staff were all great. We really enjoy our new vehicle! Thanks to the entire team at Audi Richmond.

Daniel Fontaine

2 months ago

Wonderful buying experience with Richmond Audi - Tom Chung went the extra miles to help me find the perfect car for me. Will definitely get my next Audi from him again. Highly recommend him to friends and family. Love my S5!

Doris Jang

2 months ago

My wife and I had the smoothest vehicle buying experience of our lifetime at Richmond Audi. There was zero wait time when moving between departments. From Deep in financing to Nancy in the delivery bay, we can’t say enough about how great the entire staff were. Thanks again Richmond Audi 🙏🏼

I bought the Audi car and drove it for a month. I got a nail in the tire. I went to Audi for maintenance. Cam Leclerc was very professional, very fast and very cordial in helping me solve all the problems. It was the best and the best service personnel I met. I would like to express my sincere thanks to him.

I just brought my car in for service recently and I was helped by Tharsan Shanmugadhas. He was great, very friendly, approachable and there were a few things that came up after the diagnostic of the car, he kept me fully updated every step of the way. He has always been very courteous from the minute i brought my car in. Today I went to pick up my Audi A3 with my 2 young children and i ran into Victor Cheng . Victor has helped me during my previous car service appointment. He greeted me warmly and he was amazing with my children. I just want to express my gratitude to everyone in Audi Richmond. I have not had one bad experience since i got my A3, from my sales person Andrey (best sales person ever) to the service department. I am beyond satisfied and very grateful to be driving my A3. Thank you . I hope you can pass this message along to Andrey, Victor Cheng and Tharsan. My sincere appreciate to everyone. Margaret Wong

Wow Tracy was amazing. Getting everything ready for us👍

Can’t say enough great things about our experience! Our salesman, Dylan, went out of his way to ensure every last detail was handled with the purchase of our Q5. Our product specialist, Lynn, was also amazing. Thanks all!!

Five stars

Wish I could give sales person, ASHLEY YIU, 100 stars! Exceptional customer service by Ashley. She was very patient and professional along the way. Our test drive with her was phenomenal. She was very knowledgeable about the product. My family is very happy with your services and professionalism. Great job Ashley!

Love the new location it looks amazing! Very spacious and clean looking.Sorry almost forgot friendly too!

The new place is superb👍 Nice cars & people around 😉

Another Happy Customer

These guys are the best, by a long shot. Super professional, very knowledgeable, and of course the car is awesome. I can't say enough good about this place.

Another Happy Customer

Out of all the Audi locations in the lower mainland, this has truly been the best! Jerry at the Richmond location has been very informative and helpful and had gone above and beyond with his expertise and customer service.

Another Happy Customer

Thank you Dave and Jiao. The service you provided us was first class, just like all cowell dealerships. Purchased my first Audi at cowell and glad I am back for the second one.

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