Logo
Mon - Thu 9am - 9pm
Fri - Sat 9am - 6pm
Sun 11am - 5pm
Mon - Sat 7:30am - 6pm
Sun closed
Mon - Thu 9am - 9pm
Fri - Sat 9am - 6pm
Sun 11am - 5pm
Mon - Sat 7:30am - 6pm
Sun closed
Mobile Logo

Service Department

You can now text us to make an appointment! Please text appointment requests to (604) 256-3317.

Book an Appointment

 

Service Appointment Procedure

Check In

Upon arriving at Audi Richmond, we will conduct a walk around check of your vehicle and explain the service to be completed today

Alternate Transportation

We want to ensure your day goes as smoothly as possible while we are taking care of your car. As such, we can provide you with alternate transportation which may be a Service Loaner, Richmond Centre Shuttle Service, Valet Service, or (if you’re headed out of town for a few days) a shuttle to Vancouver International Airport

Vehicle Into Shop

Your vehicle will be looked after by one of our factory certified Audi technicians (whom on average has many thousands of hours experience on Audi’s). He will do a full service diagnosis on your vehicle.

Update on Progress

We will contact you personally (via phone, email or text, which ever you prefer) to give you an update as to the status of your vehicle and any recommendations of repairs or service noted during inspection.

Washed & Vacuumed

Your car will look as excellent after your appointment, as the day you drove it off our lot.

Pick Up

Your vehicle will be returned to you, we will provide you with a full explanation of work completed and we will assist you to book your next scheduled maintenance appointment.

An Audi is about the finest piece of automotive machinery one could hope to own. No matter your make or model, it is a cut above all its competitors. Having said that, even the world-class engineering of the Audi is not immune to eventual wear and tear. Entropy, as it turns out, is what keeps our service centre in business. It is also why it is so important that you not only bring your Audi in for repairs when you hear a strange noise on the highway but that you invest in regular preventative maintenance to get the most out of your vehicle. Nothing contributes more to the longevity of your car than regular diagnostics and service from a professional Audi service technician. Our team of certified Audi specialists are ready to get your car back on the road even better than it was before. With technicians who are honest, forthright, enthusiastic, and quick with a wrench, you can count on us to bring you world-class service at local prices. With decades of experience fixing cars just like yours and coupled with factory training on all makes and models, you can trust our team to get you rolling again sooner and with confidence.

We know that it can sometimes be difficult to find a service centre you can trust to fix your noble metal steed. If you’ve never worked with us before you should know that we are your area Audi experts. We didn’t put it in our name for nothing - we are Audi people. If you have worked with us before, then doesn’t it make sense to come to the people who introduced you to your pride and joy in the first place? You already know our dedication to quality and customer service. Why take a gamble on another service centre when you can go with the only people on Earth who might know your Audi as well as you do. When you are ready, book an appointment right here on our website, visit us at 5600 Parkwood Crescent here in Richmond, or give us a call at (604) 279-9663. We look forward to getting started!